According to the State of Florida Division of Agent and Agency Services the following were actual cases. (Note: All administrative investigation are subject to referral to the Division of Insurance Fraud for criminal investigation.) Case #1: An investigation of title insurance...an agent alleged that she knew or should have known that her mother was conducting the business of insurance without a license at her agency, and that she demonstrated a lack of adequate knowledge and technical competence, thereby violating the insurance act. Disposition: License Revoked. Case #2: A complaint led to an investigation alleging a title agent made overcharges for title services and failed to properly document the closing services listed on the HUD-1 Settlement Statement. Disposition: In Lieu of being charged in an administrative complaint, the Department and agent entered into a settlement agreement, wherein she agreed to make full restitution to ten consumers, pay a $1,250 fine, and in the f...